Гроза, 9. Students book. Unit 5. Lesson 4-5. Exercise 4a

First the hotel wrote a reply to the Douglases and then Jean Douglas calls to make a reservation.
Tapescript 1:
Receptionist: Hello, Green Giant Hotel. Can I help you?
Jean Douglas: Oh, yes. My name’s Jean Douglas. I’m calling you from England.
Receptionist: Yeah.
Jean Douglas: I wrote to you last month about accommodation and you replied with some information.
Receptionist: Uh-huh. And how can I help you now?
Jean Douglas: You still have a double room and a single room available from 20th February till 6th March, do you?
Receptionist: Just a moment … let me see.. .yes, we do.
Jean Douglas: And they have a view over the harbor, don’t they?
Receptionist: One of them is a side room, actually, but there is a balcony with a harbor view on one side.
Jean Douglas: Oh! Can you hold on a moment? One of the rooms has a balcony with a view over the harbor, Sean. What do you think?
Sean Douglas: Let’s go for it, shall we? … As long as they are still offering a discount.
Jean Douglas: You can still offer us a 10% discount for the two weeks, can you?
Receptionist: Definitely, madam.
Jean Douglas: OK, can I make a firm reservation for those dates?
Receptionist: Of course, madam. I’ll just need to take some details … Can you let me have your full name and address? Oh, and I’ll need a deposit. Can you let me have your credit card details, too? … I’m speaking too fast, aren’t I?
Jean Douglas: Don’t worry, I’ve got it. Our surname is Douglas, D-O-U-G-L-A-S …