A2 В1 C3 D4
It is a mild email, e.g. I am writing to complain … Unfortunately, I experienced … I would appreciate …
I ordered a Cooltunes … and despite the promise … within 5 working days …
… it did not arrive until …
… it did not arrive until …
… when I received the MP3 player …
… it was badly scratched
… the product description … stated a case was included …
… this was missing
1 О strong complaint
2 C strong complaint
3 C mild complaint
4 О mild complaint
2 C strong complaint
3 C mild complaint
4 О mild complaint
1 Despite the product description saying the remote control would work with any TV, it didn’t work with my TV.
2 In spite of the website saying I would receive the dress I ordered last week, it still hasn’t arrived.
3 The webpage stated the DVD player was multiregional; however it can only play region-2 DVDs.
4 The camera isn’t in very good condition, despite the fact that the seller said it was as good as new.
5 In spite of having ordered a leather bag, the bag I received is plastic.
2 In spite of the website saying I would receive the dress I ordered last week, it still hasn’t arrived.
3 The webpage stated the DVD player was multiregional; however it can only play region-2 DVDs.
4 The camera isn’t in very good condition, despite the fact that the seller said it was as good as new.
5 In spite of having ordered a leather bag, the bag I received is plastic.
1 Although
2 Furthermore
3 and
4 However
5 Therefore
2 Furthermore
3 and
4 However
5 Therefore
Para 1: I am writing to inform you that I am very disappointed with your company and the DVD player I ordered through your website on 3rd March.
Para 2: The DVD player was late, is the wrong colour, and something is missing.
Para 3: Replace the DVD player.
Para 4: I hope you will deal with this matter promptly.
To: customerservice@greatshopping.com
From: jsmith@gomail.com
Subject: Complaint about DVD player order
Dear Sir/Madam,
I am writing to inform you that I am very disappointed with the DVD player I ordered through your website on 3rd March. Unfortunately, I experienced a number of problems with the product.
I ordered a Topscreen 545 silver DVD player, which took six weeks to arrive, even though the website said it would be delivered within 28 days. To make matters worse, the DVD player I received is black whereas I ordered it in silver. Furthermore, the product description on your website stated that the player has 2 metres of cable. However, the cable on the player I received is only I metre. This means I can not easily put the DVD player where I want it in my living room.
I would appreciate it if you could replace the DVD player with the correct model. I am sending it back to you together with my invoice. I hope you will deal with this matter promptly.
Yours faithfully,
John Smith
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Para 2: The DVD player was late, is the wrong colour, and something is missing.
Para 3: Replace the DVD player.
Para 4: I hope you will deal with this matter promptly.
To: customerservice@greatshopping.com
From: jsmith@gomail.com
Subject: Complaint about DVD player order
Dear Sir/Madam,
I am writing to inform you that I am very disappointed with the DVD player I ordered through your website on 3rd March. Unfortunately, I experienced a number of problems with the product.
I ordered a Topscreen 545 silver DVD player, which took six weeks to arrive, even though the website said it would be delivered within 28 days. To make matters worse, the DVD player I received is black whereas I ordered it in silver. Furthermore, the product description on your website stated that the player has 2 metres of cable. However, the cable on the player I received is only I metre. This means I can not easily put the DVD player where I want it in my living room.
I would appreciate it if you could replace the DVD player with the correct model. I am sending it back to you together with my invoice. I hope you will deal with this matter promptly.
Yours faithfully,
John Smith