1 C 3 A 5 В 7 D 9 A
2 В 4 C 6 A 8 В 10 D
2 В 4 C 6 A 8 В 10 D
1 access
2 ahead
3 sliding
4 banned
5 working
2 ahead
3 sliding
4 banned
5 working
1 A 4 В 7 C 10 В 13 A
2 C 5 C 8 В 11 A 14 C
3 A 6 В 9 A 12 C 15 C
2 C 5 C 8 В 11 A 14 C
3 A 6 В 9 A 12 C 15 C
1 D 3 G 5 H 7 C
2 В 4 F 6 A
2 В 4 F 6 A
1 C 3 В 5 C 7 C
2 A 4 В 6 A 8 A
2 A 4 В 6 A 8 A
1 b 3 a 5 a 7 b
2 b 4 b 6 a
2 b 4 b 6 a
(Suggested Answer)
Dear Sir/Madam,
I am writing to complain about the recent experience I was unfortunate enough to have at your establishment. I visited your shop on May 2nd in order to buy a camera, only to find out, I have had problems with it.
After purchasing the camera and taking it home, I realised that it did not in fact work. I took it back to the shop the following day with the intention of exchanging it. However, when I explained the problem to the store manager, he was not very helpful. In fact, he refused to exchange it or give me a refund and was very abrupt with me. After arguing with him for some time, he eventually agreed to a replacement, but he was extremely unhelpful and very rude about the whole situation. Despite having received a replacement camera, I feel I deserve both an apology and an explanation for the way I was treated by the store manager. I hope this matter can be resolved quickly and amicably.
I look forward to your reply.
Yours faithfully,
Jacob Stevens
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Dear Sir/Madam,
I am writing to complain about the recent experience I was unfortunate enough to have at your establishment. I visited your shop on May 2nd in order to buy a camera, only to find out, I have had problems with it.
After purchasing the camera and taking it home, I realised that it did not in fact work. I took it back to the shop the following day with the intention of exchanging it. However, when I explained the problem to the store manager, he was not very helpful. In fact, he refused to exchange it or give me a refund and was very abrupt with me. After arguing with him for some time, he eventually agreed to a replacement, but he was extremely unhelpful and very rude about the whole situation. Despite having received a replacement camera, I feel I deserve both an apology and an explanation for the way I was treated by the store manager. I hope this matter can be resolved quickly and amicably.
I look forward to your reply.
Yours faithfully,
Jacob Stevens