1 She is writing to complain about bad customer service.
2 Ann wants the shop to apologise to her and to investigate the way the customer service desk treats customers.
3 Dear Sir/Madam, Yours faithfully
2 Ann wants the shop to apologise to her and to investigate the way the customer service desk treats customers.
3 Dear Sir/Madam, Yours faithfully
Complaints: Damaged clothing item
Unhelpful customer service staff A rude clerk
Justifications: A hole in the shirt’s sleeve Ignored the customer Loudly complained about the customer
Unhelpful customer service staff A rude clerk
Justifications: A hole in the shirt’s sleeve Ignored the customer Loudly complained about the customer
1C 2В 3A
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1 Despite the fact that I paid for next day delivery, the item took three days to arrive.
2 In spite of having my receipt, the sales assistant wouldn’t give me a refund.
3 Although the jacket was expensive, the quality of it was poor.
4 Even though I received a refund, I am still not satisfied.
5 The shop wouldn’t replace the item, despite it being damaged.
2 In spite of having my receipt, the sales assistant wouldn’t give me a refund.
3 Although the jacket was expensive, the quality of it was poor.
4 Even though I received a refund, I am still not satisfied.
5 The shop wouldn’t replace the item, despite it being damaged.
1 Even though
2 Although
3 but
4 Furthermore
5 Despite
6 Therefore
2 Although
3 but
4 Furthermore
5 Despite
6 Therefore
despite, in fact, furthermore, although, overall, therefore.
1 but
2 however
3 Furthermore
4 despite
5 Although
6 Therefore
2 however
3 Furthermore
4 despite
5 Although
6 Therefore
(Suggested Answer)
1 the head office of a shop
2 purchased a faulty product from a shop
3 the faulty product and the sales assistant’s rudeness
4 by asking for an apology
1 the head office of a shop
2 purchased a faulty product from a shop
3 the faulty product and the sales assistant’s rudeness
4 by asking for an apology
(Suggested Answer)
Dear Sir/Madam,
I am writing to express my deepest disappointment with the attitude of a sales assistant at the Boddley Fleath branch of All 4 Sports on 12th February. As a regular customer who has often spent a lot of my hard-earned money in your shops, I expected to be treated much better.
On 11th February, I bought a pair of Jumpin’Jack Tuners for 120. When I got home, I discovered that one of the trainers had a hole in the sole. I returned the following day to exchange the shoes for another pair. However, when I tried to explain the problem to the sales assistant, she ignored me, serving several other customers before rudely asking me what my problem was. When I insisted that she help me she said that i should have checked them before I left the shop and refused to exchange the trainers. She refused to give me her name and made me leave the store as she said they were dosing. I feel that not only have I been sold faulty goods, but that have been treated very badly in response to what i believed to be a reasonable request.
I hope that you will look into this matter immediately. In addition, I feel I am entitled to a full refund for the trainers that cannot be used and an apology from your rude sales assistant. I look forward to your prompt reply.
Yours faithfully,
Anne Joplin
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Dear Sir/Madam,
I am writing to express my deepest disappointment with the attitude of a sales assistant at the Boddley Fleath branch of All 4 Sports on 12th February. As a regular customer who has often spent a lot of my hard-earned money in your shops, I expected to be treated much better.
On 11th February, I bought a pair of Jumpin’Jack Tuners for 120. When I got home, I discovered that one of the trainers had a hole in the sole. I returned the following day to exchange the shoes for another pair. However, when I tried to explain the problem to the sales assistant, she ignored me, serving several other customers before rudely asking me what my problem was. When I insisted that she help me she said that i should have checked them before I left the shop and refused to exchange the trainers. She refused to give me her name and made me leave the store as she said they were dosing. I feel that not only have I been sold faulty goods, but that have been treated very badly in response to what i believed to be a reasonable request.
I hope that you will look into this matter immediately. In addition, I feel I am entitled to a full refund for the trainers that cannot be used and an apology from your rude sales assistant. I look forward to your prompt reply.
Yours faithfully,
Anne Joplin